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PRIVACY STATEMENT
NetXplor
is committed to respecting and protecting the privacy of visitors
to our web sites as well as the privacy of our actual customers.
For
visitors, we've structured our web sites so that, in general, you
can visit us on the web without identifying yourself or revealing
any personal information.
For
customers, once you choose to provide us personally identifiable
information (any information by which you can be identified), you
can be assured that it will only be used to support your customer
relationship with NetXplor.
Visitors
To Our Web Site
What
information do we collect?
When
you visit our web site, our web server collects basic user information
about you that includes your ISP's domain, the time you accessed
our web site, and the pages from within our web site that you visit.
We
may at times also use cookies, which are small pieces of information
that a web site can store in a designated file on your computer.
Cookies allow a web application to respond to you as an individual.
By gathering and remembering information about your preferences,
the web application can tailor its operation to your needs, likes,
and dislikes.
Our
web server does not collect your e-mail address or aggregate information
on what other pages on the Web you have accessed or visited.
How
do we use this information?
The
basic user information collected is used to help us analyze web
traffic and to improve the content of our web site. Cookies may
be used to facilitate your customer interaction with us. For example,
we may use a cookie on the landing page of products sold online
which record the customer information that is required on the order
form, and then forward this information to our internal sales tracking
database.
We
may from time to time disclose to third parties aggregate information
on our web site's traffic profile. For example, Internet advertising
companies may require this data to help us better target our advertisements
on our web site(s) and/or other web sites.
Note
that our site provides links to products and services offered by
other companies; the company's web site that you link to will be
able to determine that you linked from our web site.
NetXplor Customers
What
information do we collect?
When
you sign up for NetXplor's services, you provide us with both contact
and payment information. Contact information typically includes
your name, address, and phone number. Payment information typically
includes your credit card number.
While
you are a NetXplor customer, we manage information with regard to
your account status, choice of services, and customer logs. In addition,
we may store customers' electronic mail and other communications
as a necessary incident to the transmission and delivery of those
communications.
How
do we use this information?
We
use the contact information you provide us to establish our service
for you. We use payment information for payment processing purposes
only. We create and maintain other information such as customer
account status, choice of services, and customer logs in the normal
course of providing service.
NetXplor
may share customer information with selected partners/third parties,
for example, to provide you with information about products, which
might be of interest to you, or to enable you to take advantage
of special partner programs. NetXplor may also use customer information
to provide customers with system information or information about
new or upgraded products.
We
will not otherwise disclose customer personal and account information
unless we have reason to believe that disclosing such information
is necessary to identify, make contact with, or bring legal action
against someone who may be causing harm or interfering with the
rights or property of NetXplor, our customers, or others, or where
NetXplor has a good faith belief that the law requires such disclosure.
NetXplor
also will not, except for reasons stated below, disclose to third
parties the contents of any electronic mail or other electronic
communications that NetXplor stores or transmits for its customers.
The circumstances under which NetXplor will disclose such electronic
customer communications are when:
1.
It is necessary in order to provide service to the customer;
2. It is necessary to protect the legitimate interests of NetXplor
and its customers;
3. It is required to cooperate with interception orders, warrants,
or other legal process that NetXplor determines in its sole discretion
to be valid and enforceable; and
4. It is necessary to provide to a law enforcement agency when the
contents are inadvertently obtained by NetXplor and appear to pertain
to the commission of a crime.
NetXplor
disclaims any intention to censor, edit, or engage in ongoing review
or surveillance of communications stored on or transmitted through
its facilities by customers or others. NetXplor will, however, review,
delete, or block access to communications that may harm NetXplor,
its customers or third parties. The grounds on which NetXplor may
take such action include, but are not limited to, actual or potential
violations of NetXplor's Terms of Use.
Customers
may opt out of receiving newsletters and/or notices of new or upgraded
products from NetXplor by sending a request to privacy@netxplor.com.
In this request, customers must identify their domain name and contact
information.
Please
note, however, that NetXplor reserves the right to send bulletins
and other important information regarding our services at our discretion.
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